How to Set Up cPanel Email in the Latest Microsoft Outlook
This guide provides step-by-step instructions for manually configuring a cPanel-created email account in the latest version of Microsoft Outlook (often referred to as "New Outlook" or Outlook for Microsoft 365). We will use info@yourdomain.ie as the example email address.
Setting up your account manually ensures that the correct server and authentication settings are used, which is essential for reliable email delivery.
Prerequisites
Before starting the setup process in Outlook, you must have the following information, which can be found in your cPanel under Email Accounts > Connect Devices for your specific email address.
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Setting
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Protocol
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Example Value (using yourdomain.ie)
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Description
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Email Address
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N/A
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info@yourdomain.ie
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The full email address you created in cPanel.
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Username
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N/A
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info@yourdomain.ie
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Crucially, this is usually the full email address.
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Password
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N/A
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********
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The password you set for the email account.
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Incoming Server
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IMAP
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mail.yourdomain.ie
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The hostname for receiving mail.
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Incoming Port
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IMAP
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993
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Secure port for IMAP with SSL/TLS.
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Outgoing Server
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SMTP
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mail.yourdomain.ie
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The hostname for sending mail.
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Outgoing Port
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SMTP
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465
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Secure port for SMTP with SSL/TLS. (Port 587 with STARTTLS is also common.)
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Step-by-Step Guide for Microsoft Outlook
Follow these steps to manually add your cPanel email account to the new Outlook application.
1. Start the Account Setup Process
1.Open the Microsoft Outlook application.
2.Click the Settings gear icon (⚙️) in the top-right corner.
3.In the Settings pane, click Add account.
4.Enter your full cPanel email address (e.g., info@yourdomain.ie) and click Continue.
2. Choose Manual Setup
Outlook will likely attempt to auto-discover your settings and fail, or it may prompt you for a password.
1.When prompted, look for an option like Show advanced settings or Set up account manually. Select this option.
2.Choose IMAP as the account type. (IMAP is recommended as it keeps a copy of your emails on the server).
3. Enter Server Details
You will now be presented with the manual configuration screen. Enter the details you retrieved from cPanel:
Incoming Mail Settings (IMAP)
1.IMAP Hostname: Enter your Incoming Server (e.g., mail.yourdomain.ie).
2.Port: Enter 993.
3.Security: Select SSL/TLS.
4.Username: Enter your full email address (e.g., info@yourdomain.ie).
5.Password: Enter the password for your email account.
Outgoing Mail Settings (SMTP)
1.SMTP Hostname: Enter your Outgoing Server (e.g., mail.yourdomain.ie).
2.Port: Enter 465.
3.Security: Select SSL/TLS.
4.SMTP Authentication: Ensure the option to Use same settings as my incoming mail server is selected, or manually verify that SMTP Authentication is enabled and uses your IMAP username and password.
4. Complete and Test the Setup
1.Click Next or Continue. Outlook will attempt to connect to both the incoming and outgoing servers using the provided credentials.
2.If the connection is successful, you will receive a confirmation message. Click Done or Finish.
3.Your cPanel email account is now set up. Send a test email to yourself or a colleague to confirm that you can both send and receive messages.
Troubleshooting Common Issues
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Issue
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Potential Solution
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"Authentication Failed"
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Check Username/Password: The most common error. Ensure your Username is the full email address and the password is correct.
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"Cannot Connect to Server"
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Verify Ports and Security: Double-check that you are using Port 993 with SSL/TLS for IMAP and Port 465 with SSL/TLS for SMTP. If 465 fails, try Port 587 with STARTTLS.
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Emails are Received but Cannot be Sent
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Outgoing Authentication: Ensure the Outgoing Server requires authentication and is set to use the same username and password as the incoming server.
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Using Two-Factor Authentication (2FA)
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If you have 2FA enabled on your cPanel account, you may need to generate a specific App Password within cPanel to use instead of your main account password.
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